All questions and answers

How can I return my order?

With Velvett’s 100% satisfaction guarantee, you can return the ordered product for free if your order does not meet expectations. All our products are free to return, so you can view your order at home and decide whether it really suits you. The order can be returned up to 30 days after the original purchase date. 

If you wish to return the product, please note that the product must be unused and in the condition in which you received it, preferably in its original packaging. Of course, the product can be removed from the packaging to see if it is as expected. If the product was damaged while trying the product, you may not get a full refund.

The return instructions can be found in the sent track & trace e-mail that you have received from us. You can create a return label free of charge via the link received. After receiving the product, it will be checked by us for its new condition and your purchase amount will be refunded within 5 working days. Depending on your payment method and bank, the purchase amount will normally be back in your account within 1-3 working days after the refund.

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