Frequently asked questions
View the most frequently asked questions here. Is your question not listed? Then please contact us.
General product questions
- Can my Velvett stroller withstand rain or get wet?
- Is there an Isofix attachment on the Velvett car seat?
- Which accessories come with the Velvett stroller?
- Can I attach the Velvett car seat to the Velvett frame?
- Is it possible that my Velvett stroller will leave marks on my floor?
- Do other car seats also fit on the Velvett frame?
- How can I clean the Velvett stroller?
Guarantee
Ordering
- I placed an order, what now?
- I didn’t receive an order confirmation by e-mail, what should I do?
- Can I track my order after I placed the order?
- I received the wrong product / part of the order is missing, what should I do?
- The product I would like to receive is not in stock, what should I do?
- What is Velvett’s privacy policy when placing an order?
