Shipping and return
In order to offer the best possible service, we ship all our orders with PostNL. After every order you will receive a Track & amp; Trace code with which you can track your order and make an estimate when the package will be offered to you. If you order before 17:00 on working days and the product is in stock, it will be shipped the same day. The average delivery time for orders within the Netherlands and Belgium is 1 working day. For Germany and France the average delivery time is 3 working days.
Shipping within the Netherlands, Belgium and Germany is free . Shipping costs are charged for shipments to France (€ 14.95).
With Velvett’s 100% satisfaction guarantee you can return the ordered product for free if you are not 100% satisfied with your purchase. All our products are free to return, so you can take a good look at your order at home and decide whether it really suits you. The return of the order is allowed up to 14 days after receipt. The order must be returned undamaged and preferably in the original packaging.
For return instructions, please contact us at firstname.lastname@example.org , the online contact form or call (+31) 499-700279. After receiving the product, it will be checked by us for new condition and your purchase amount will be refunded within 5 working days.
If the returned product has been approved by us, your purchase amount will be refunded within 5 working days. If the returned product is not approved by us, the costs will be charged to get the product back in new condition. Before we proceed to make these costs, we will first contact you .
If you have placed the order with IDEAL, the same account number will be used for this. If you ordered with Paypal or Creditcard, this will be transferred back to the corresponding account.
All promises at a glance:
- Free shipping and return within the Netherlands, Belgium and Germany
- 14 days to change your mind, after receipt of the order
- Exchange product? After receiving the previously ordered product, we will ship the desired product the same day
- 100% Satisfaction Guarantee
- 24 months manufacturer’s warranty on all our products